FAQ - Frequently Asked Questions


Q: What products do you use?

A) We use a natural and safe alkaline solution to clean grout, tile and stone. We are known for our pigmented epoxy premium seal.

Q: What should I do to prepare for my project to be completed?

A) All we ask is that personal belongings be removed before the job is to be started. If we are working on a bathtub or shower, please don't use it the morning of the scheduled work. On any bigger areas such as kitchens, laundry rooms and foyers, our techs have no problem helping you move tables and chairs. 

Q: How do we operate? 

A) Diamond Grout is registered as an LLC ( limited liability company)

Q: When can I use areas after completion? 

A) Each area has different time requirements that need to be met for our cleaners and sealers to fully take affect. For areas such as the kitchen and walkways, we ask a minimum of 6-8 hours of no foot traffic. Showers and Bathtubs require a minimum of 48 hours for the sealant to completely cure. Additional requirements will be known prior to completion of work. 

Q:How often should I seal my grout?

 A) Our water based polyurethane sealant is recommend every 1-2 years. For our premium epoxy, we suggest every 3-5 years. If well maintained, our premium epoxy has been known to last over 10 years!

For any additional questions - Feel free to ask!